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Privacy policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

 

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@desire2.co.uk or mailing us at:

desire2 limited, c/o I-Fulfilment, Radar Way, Christchurch, BH23 4FL, United Kingdom.

 

SECTION 3 - DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - SHOPIFY

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 5 - THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

We do not store credit card details nor do we share financial details with any 3rd parties.
 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

 

SECTION 6 - SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 7 - COOKIES

Our use of Cookies

We use Cookies for the following purposes:

  • To influence decisions for improvements to website user experience and performance
  • To deliver relevant online advertising on our website and third party websites. To do this we use information you have given us combined with data we have collected through Cookies.
  • To measure the effectiveness of our online advertising and marketing communications.
  • To enable us to collect information about website visitors
  • To make personalised automated adjustments that improve user experience of our website

We use the following Cookies:

  • Strictly necessary Cookies.

These are Cookies that are required for the operation of our website. They support the safety, security and integrity of the site. This type of Cookie only lasts for the duration of the time a visitor is on the website. They are automatically deleted once a visitor has left the website.

  • Performance Cookies or analytical Cookies.

We use these Cookies to analyse how visitors are engaging with our website so we can improve user experience. This data is aggregated and anonymised, which means we cannot identify individual people.

  • Functionality Cookies.

These are used to recognise a user when they return to our website. This enables us to personalise your experience of the website. These Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.

  • Targeting / Marketing Cookies.

These Cookies will collect information about browsing habits and allow us to show adverts to those browsing our website and other third party websites. They also help us to understand the performance of our marketing activities and improve the relevance of advertisements.

 

Essential Cookies

Essential cookies help to make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. Without these cookies, the website cannot function properly.

Name Description Declared as
_ab Used in connection with access to admin. Essential
_secure_session_id Used in connection with navigation through a storefront. Essential
__cfduid The _cfduid cookie helps Cloudflare detect malicious visitors to our Customers’ websites and minimizes blocking legitimate users. Essential
Cart Used in connection with shopping cart. Essential
cart Used in connection with shopping cart. Essential
cart_sig Used in connection with checkout. Essential
cart_ts Used in connection with checkout. Essential
cart_ver Used in connection with shopping cart. Essential
checkout_token Used in connection with checkout. Essential
Secret Used in connection with checkout. Essential
secure_customer_sig Used in connection with customer login. Essential
storefront_digest Used in connection with customer login. Essential
_shopify_u Used to facilitate updating customer account information. Essential
XSRF-TOKEN Used in connection with GDPR legal Cookie. Essential
gdpr_legal_cookie_session Used in connection with GDPR legal Cookie. Essential
_bc_c_set Used in connection with GDPR legal Cookie. Essential
_tracking_consent For Shopify User Consent Tracking. Essential
_shopify_m Used for managing customer privacy settings. Essential
_shopify_tm Used for managing customer privacy settings. Essential
_shopify_tw Used for managing customer privacy settings. Essential
_storefront_u Used to facilitate updating customer account information. Essential
cart_currency Used in connection with cart and checkout. Essential

Statistical and Marketing Cookies

Statistical cookies help shop owners understand how customers interact with websites by anonymously collecting and reporting information. Marketing cookies are used to track visitors across Web pages. The goal is to serve advertisements that are relevant and appealing to the individual user and are therefore more valuable to third-party advertisers.

Name Description Declared as
_orig_referrer Used in connection with shopping cart. Marketing & Analytics
_landing_page Track landing pages. Marketing & Analytics
_s Shopify analytics. Marketing & Analytics
_shopify_d Shopify analytics. Marketing & Analytics
_shopify_fs Shopify analytics. Marketing & Analytics
_shopify_s Shopify analytics. Marketing & Analytics
_shopify_y Shopify analytics. Marketing & Analytics
_y Shopify analytics. Marketing & Analytics
_shopify_sa_p Shopify analytics relating to marketing & referrals. Marketing & Analytics
_shopify_sa_t Shopify analytics relating to marketing & referrals. Marketing & Analytics
_shopify_uniq Shopify analytics. Marketing & Analytics
_shopify_visit Shopify analytics. Marketing & Analytics
tracked_start_checkout Shopify analytics relating to checkout. Marketing & Analytics
ki_r Shopify analytics. Marketing & Analytics
ki_t Shopify analytics. Marketing & Analytics
ab_test_* Shopify analytics. Marketing & Analytics
_aw_m_30139 Affiliate Referral Tracking Marketing & Analytics
_aw_sn_30139 Affiliate Referral Tracking Marketing & Analytics
aw30139 Affiliate Referral Tracking Marketing & Analytics
_ga                         google analytics                           Marketing & Analytics
 _gid                      google analytics                       
Marketing & Analytics

SECTION 8 - AGE OF CONSENT

 

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@desire2.co.uk or by mail at

desire2, c/o I-Fulfilment, Radar Way, Christchurch, BH23 4FL, United Kingdom.